You remember WAAAY back in March of last year when Netflix applied a 3% credit to my account for an outage that I didn't even notice. Here's the link: http://blog.justwerks.com/attention-yukon-this-is-how-customer-service

Big customer service win. I have remained a customer even though I don't watch all that much Netflix these days.

Today I can demonstrate the polar opposite.

Today NWTel caused an outage through the application of a software update that did not work. See the below image generated from their Twitter feed.

Note the "We apologize for this inconvenience" line.
Note the total lack of acknowledgement of their responsibility in causing this outage.
Note the total lack of a credit applied to the monthly bills of the customers affected by this outage.

I appreciate what NWTel offers the North for telecommunications but it has a long way to go before I will say I LIKE what they offer as a service provider.