I have long been a believer in being a generalist in my career in IT. I believe I should be able to speak to almost any point but then leave the details to the expert - delegation at its finest - when it is not in my particular speciality. I do have some specializations but I don't have the deep focus in one particular area of study. Currently, I am developing a deep focus on business analysis but there are so many specializations within the BA role that the fractal nature of this problem reoccurs.

I have been with the Yukon Government for close to 3 years now. At the end of my current term I will have served in this position for the longest period of time since I was a dishwasher at age 13. A benefit of term in the same role and organization is some insight into what I can/should/will do for an organization.

I am officially called a business analyst. I have business cards with that title that I drop into fishbowls to get free lunches.

It's a nebulous title and the associated job responsibilities are equally hard to nail down.

You remember WAAAY back in March of last year when Netflix applied a 3% credit to my account for an outage that I didn't even notice. Here's the link: http://blog.justwerks.com/attention-yukon-this-is-how-customer-service

Big customer service win.