I am now the biggest fan of Netflix evar! I got a notice informing me that there was an outage - I didn't use the service yesterday but a quick search of Twitter indicates the WORLD WAS COMING TO AN END because Netflix was down.
BUT, the kicker is that they gave everyone a 3% credit towards next month.
THE NEXT DAY!
There was no "we value your patronage", no "well, it was out of our control". Just pure admission of service interruption and immediate compensation. No questions.
That my friends, is killer attention to detail and amazing customer service. Certain service oriented organizations should take a long hard look at why this is great and how this has made me a happy user.
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Sun 10/16/11 by werks66There is no doubt that this is a perfect example of amazing customer service. I too am a Netflix user and had that interruption in service and got the 3% credit on the next day itself. I am really satisfied with their action and I have never seen this much care any company taking towards customer satisfaction. I have always wondered how they keep up with the Nashville time and attendance . I am pretty sure that this action by the Netflix will definitely give them a good name and credibility among the customers. I will definitely suggest everyone I know to subscribe to Netflix’s service for sure.
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Wed 10/05/11 by inter4522There is so much work that goes into customer service. There are ups and downs that you have to deal with this. We have to really take care of our customers properly.
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