I have been with the Yukon Government for close to 3 years now. At the end of my current term I will have served in this position for the longest period of time since I was a dishwasher at age 13. A benefit of term in the same role and organization is some insight into what I can/should/will do for an organization.

I am officially called a business analyst. I have business cards with that title that I drop into fishbowls to get free lunches.

It's a nebulous title and the associated job responsibilities are equally hard to nail down.

Customer Service Redux

You remember WAAAY back in March of last year when Netflix applied a 3% credit to my account for an outage that I didn't even notice. Here's the link: http://blog.justwerks.com/attention-yukon-this-is-how-customer-service

Big customer service win.

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